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How do I pay for my order?

At the moment you can only pay with credit/debit cards, such as:

• MasterCard
• Maestro
• VISA credit/debit card
• VISA Electron


Payment with Credit Card

All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and to prevent fraud. Payment security has a very high priority. Therefore all information is sent through encrypted servers (SSL/HTTPS). This system prevents your credit/debit card from being fraudulently used by others. Fenix never saves any information regarding your credit card. 

Payment with DIBS

Please note that you will be automatically transferred to the DIBS payment site. Here you need to process your payment. Please remain on the DIBS until the payment process is completed. Once payment is completed, you will automatically be returned to our shop. Then the payment process has been successfully completed.

When will I be charged?

If you pay with credit/debit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful. We will not charge your card until we process your order and ship it from our warehouse.

If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment.

To receive your parcel before Christmas, order within: 2015-12-18T15:00 Extended Christmas Return Period until 15th January 2016 for orders made between 20th November - 31st December 2015